Domestic Returns & Exchanges
Your happiness is our priority. If for any reason you are not extremely satisfied, we gladly accept returns (within 30 days) of unworn or defective merchandise. Returned merchandise should include the original packaging and be in the same condition as when it was delivered to you.
Ensure Returns are Securely Packaged
If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the return / exchange form. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.
Note: If you chose any shipping method other than FREE SHIPPING during checkout, your shipping fee will not be refunded.
Returns are Inspected and Processed within 7 Business Days
Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. They will be sent back to you; if you reject that return shipment, Sparkle Enterprise Inc. reserves the right to liquidate the inventory and withhold your credit.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.
International Returns & Exchanges
For our international customers we now accept returns and exchanges. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.